Privacy Policy

Effective July 2026

Truth Technologies LLC dba PropertyFleet.ai ("PropertyFleet," "we," "us") provides an AI-driven property management platform. We take your privacy and the privacy of your tenants seriously. This policy describes what information we collect, how we use it, who we share it with, and the choices you have.

We designed PropertyFleet to be safe for your most sensitive data: tenant rent rolls, leases, financial documents, and the operational history of your properties. The default posture is to collect only what we need to operate the service, to lock that data behind authorization controls that prevent cross-tenant access, and to never sell it.

1. Information we collect

Account information

When you create a PropertyFleet account we collect your name, email address, password (stored hashed, never in cleartext), and any company name you provide. If you sign in with Google, we receive the basic profile information you authorize Google to share.

Property and operational data

When you add a property you provide its address, type, size, ownership details, and operational facts you choose to share with Stewart. You may upload leases, rent rolls, financial statements, vendor invoices, work-order photos, and other operational documents, associated with your account and the specific property record you create.

Tenant and third-party data you submit

You may submit information about your tenants, vendors, and other third parties. You are the controller of that data; PropertyFleet processes it on your behalf as your service provider. You are responsible for obtaining any consent or disclosure required by law before submitting third-party information.

Conversations with Stewart

When you converse with Stewart we store the conversation so the assistant can maintain context and extract durable facts about your property. Responses are generated by large language models operated by our model partner (currently Anthropic), and document search uses text embeddings from OpenAI, each under their own privacy and data-processing terms.

Usage and device information

We collect basic usage information to operate and improve the service: IP address, browser, device type, pages viewed, and timestamps of major actions. We use first-party cookies to keep you signed in.

2. How we use information

• Provide the PropertyFleet platform and Stewart's AI advisory features
• Authenticate you and authorize access to property data
• Process payments and manage your subscription
• Send service notifications (digests, work order updates, alerts you've subscribed to)
• Improve the platform — identifying bugs, performance issues, and feature gaps
• Comply with legal obligations and respond to lawful requests
• Train Stewart's per-property memory within your account only — your data never trains a model used by another customer

We do not sell your personal information. We do not share property or tenant data with third parties for their own marketing or product development.

SMS communications

PropertyFleet may send SMS/text notifications to users who provide their phone number and opt in during registration. Message types include maintenance updates, appointment reminders, lease alerts, and service notifications. Message frequency varies. Message and data rates may apply. Users can opt out at any time by replying STOP, or reply HELP for assistance, or contact [email protected]. See our SMS Messaging Terms for the full program details.

No mobile information — including your mobile phone number and SMS opt-in or consent — is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties or affiliates under any circumstances. Mobile numbers and SMS consent data are not sold or shared with third parties or affiliates for marketing or promotional purposes. We share your mobile number only with our SMS delivery provider (Twilio), and solely to transmit the messages you have requested.

3. Who we share data with

PropertyFleet uses a small number of trusted service providers ("subprocessors"). Each receives only the data needed for its function and processes it solely to provide its service to us, not for its own purposes. We maintain a current list of these providers — with the purpose, data categories, and region for each — on our Subprocessors page, and we update it before adding or replacing a provider.

• Stripe — payment processing and subscription billing
• SendGrid — outbound and inbound transactional email
• Twilio — SMS/text message delivery (used only to transmit the messages you request; never for marketing)
• Retell AI — inbound voice agent for tenant calls, when enabled
• Anthropic — large language model inference for Stewart
• OpenAI — text embeddings for document search
• Supabase — application database and encrypted file storage
• RentCast — public property-record lookups during onboarding
• Google Maps — address lookup and mapping
• GoHighLevel — marketing-site contact intake and CRM

See our Subprocessors page for the full, current list with data categories and regions. We may also share data when required by law, in response to valid legal process, or to protect the rights, property, or safety of PropertyFleet, our users, or the public.

4. Cross-tenant isolation

Every property is owned by exactly one user (or shared via explicit invitation), and every read and write to property data is gated by a server-side authorization check. Stewart's AI context is scoped to a single property and reinforced by a system-prompt guardrail. An automated regression-test suite proves this isolation holds on every code change.

5. Data retention and deletion

We retain your data while your account is active. Deleted properties are soft-deleted (recoverable for a limited window). When you request account deletion, we anonymize your personal information — your name, email, phone number, password, OAuth identifiers, profile photo, company, timezone, and consent IP records — within 30 days of the verified request.

Information about properties you owned — addresses, vendor history, maintenance and work-order records, leases and tenant records, documents, communications, and the knowledge our AI assistant built about each property — is retained after anonymization unless you specifically request property-level erasure. This lets a future owner inherit the property's history and lets our AI keep improving the quality of its recommendations across the platform. Property-level erasure is available on request; email [email protected] from the address on your account and we will scope and complete the erasure. Records we are legally required to retain (typically up to seven years for billing and tax records) are kept for the required period regardless.

6. Security

We protect your data with TLS in transit, encryption at rest for files and backups, hashed passwords, short-lived session tokens, server-side webhook signature verification, and access controls that gate every sensitive operation. No internet-based system is perfectly secure; if we become aware of a breach affecting your information we will notify you in accordance with applicable law.

7. Your rights

Depending on where you live you may have the right to access, correct, delete, or export your information, to withdraw consent, and to object to or restrict certain processing. To exercise these rights, email [email protected] from the address on your account; we verify identity and respond within 30 days.

8. International users

PropertyFleet is operated from the United States. If you access it from outside the US, your information is transferred to, stored, and processed in the United States.

9. Children

PropertyFleet is not directed to children under 16 and we do not knowingly collect their information.

10. Changes to this policy

We will post any updated version on this page with a new effective date. Material changes will be communicated by email to active account holders before they take effect.

11. Contact

Questions about this policy or our data practices? [email protected]